000017504 - Upgrading Authentication Manager 8.1 patch status/progress page is not displayed

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000017504
Applies ToAuthentication Manager 8.1 Patch 1
All Web Browsers
IssueUpgrading Authentication Manager 8.1 patch status/progress page is not displayed
The page cannot be displayed
The page you are looking for is currently unavailable The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.
CauseBecause the patch application process shuts down all RSA services, a temporary service is opened by the installer on port 8443 (and the admin applying the patch is redirected from the OC to this port) so that the progress of the installation may be followed. A proxy server setting/web filter/firewall could be blocking user access to this page.
ResolutionVerify https://<FQDN>:8443/status is accessible to the administrator's PC via proxy exclusion, filter whitelist, allowed firewall rule... 

Alternate work-around is to tail the appropriate update log in Authentication Manager. The log is located in /opt/rsa/am/server/logs/ and will follow this format: update-<version number>-build<number>-<timestamp>.log, e.g. "update-".

1) Login as rsaadmin on the console

2) Start the patching process in the Operations Console

3)tail -f /opt/rsa/am/server/logs/update-<version number>-build<number>-<timestamp>.log

Once the SUCCESS message is diplayed in the log, verify the RSA services are started:

4) cd /opt/rsa/am/server then issue

5) ./rsaserv status

NotesJira AM-28281
Legacy Article IDa66259