|Applies To||Authentication Manager 8.1 Patch 1|
All Web Browsers
|Issue||Upgrading Authentication Manager 8.1 patch status/progress page is not displayed|
The page cannot be displayed
The page you are looking for is currently unavailable The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.
|Cause||Because the patch application process shuts down all RSA services, a temporary service is opened by the installer on port 8443 (and the admin applying the patch is redirected from the OC to this port) so that the progress of the installation may be followed. A proxy server setting/web filter/firewall could be blocking user access to this page.|
|Resolution||Verify https://<FQDN>:8443/status is accessible to the administrator's PC via proxy exclusion, filter whitelist, allowed firewall rule... |
Alternate work-around is to tail the appropriate update log in Authentication Manager. The log is located in /opt/rsa/am/server/logs/ and will follow this format: update-<version number>-build<number>-<timestamp>.log, e.g. "update-126.96.36.199.0-build1367997-20140604152233.log".
1) Login as rsaadmin on the console
2) Start the patching process in the Operations Console
3)tail -f /opt/rsa/am/server/logs/update-<version number>-build<number>-<timestamp>.log
Once the SUCCESS message is diplayed in the log, verify the RSA services are started:
4) cd /opt/rsa/am/server then issue
5) ./rsaserv status
|Legacy Article ID||a66259|