|Applies To||Group Policy Object|
Microsoft Windows 2008 R2
RSA Authentication Manager 7.1 Service Pack 4
|Issue||Radius configuration fails on Windows 2008R2|
The problem arises when Group Policy Objects (GPO) are applied.
Cannot configure RSA Radius on Microsoft Windows 2008 R2. Operations Console - Deployment Configuration - RADIUS - Configure Server. There was a problem processing your request. unknown system error.
<RSA_HOME>\radiusoc\ only has two files after installation
Unable to complete Authentication Manager configuration successfully
ProductException: (error code = 601; message="Failure executing E:\Program Files\RSA Security\RSA Authentication Manager/config/configUtil.cmd, return code=1")
|Cause||RSA investigation has narrowed it down to: Network security : LAN Manager authentication level Send NTLMv2 response only. Refuse LM & NTLM|
RSA RADIUS will not configure correctly where the Group Policy Object has been applied.
|Resolution||If the specific GPO fix does not work, other options are to Install AM 7.1 as a Domain Admin and not a local Administrator, or to remove the AM Server from the Domain so no GPOs apply|
A work around would be to remove the Group Policy Object prior to installation of the RSA Authentication Manager 7.1 software or modify the Group Policy Object using the following instructions:
Should you still experience a problem configuring RSA RADIUS where the RSA Authentication Manager 7.1 Service Pack 4 software has been installed Microsoft Windows 2008 R2, Reboot and stop and Start Services, as this could take a while, then after that please contact RSA Customer Support.
|Legacy Article ID||a56646|