000011843 - Invalid seed record error when running pushtoken

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000011843
Applies ToSdtidValidator.getDocFromPath
Software Token for Blackberry 3.x
IssueResolve error running PushToken.java
Invalid seed record
MalformedByteSequenceException: Invalid byte 2 of 3-byte UTF-8 sequence.
CauseImporting a token seed that has an accent character in the User First Name, LastName or UserLogin Name

The following Example is taken from a token seed file issued by SecurID where the User Last Name field contains an accent on the letter 'e'

ResolutionThis issue is fixed in Authentication Manager, which will issue valid UTF8 syntax .sdtid files. Please contact RSA Support and
For Authentication Manager 6.1.2, request hotfix 118426
For Authenticaion Manager 7, request the latest cumulative hotfix for 7.1 SP1
Notes A46357
Legacy Article IDa44833