000023532 - Can I import users from one ACE/Server database into another?

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000023532
Applies ToRSA ACE/Server
UNIX (AIX, HP-UX, Solaris)
IssueCan I import users from one ACE/Server database into another?
ResolutionWhile there are export and import token utilities available through the administration GUI, these utilities should only be used under limited circumstances.

The utility has the following results on the user record:

1.  The first name is not imported.
2.  Only the first 21 characters of the last name are imported.
3.  Only the first 8 characters of the login name are imported.

After the import, it will be necessary to fix these things in the new database. During that time, the imported users may not be able to log in.  The advantage here is that the tokens and pins stay assigned and unaffected by the import.

For combining of large databases, please contact RSA Professional Services.
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