000012102 - E-policy server showing as hundreds of devices under Manage Monitored Devices

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000012102
IssueE-policy server showing up as hundreds of devices under Manage Monitored Devices

After configuring E-policy server with an entry to get the virus logs, envision registers every client PC on the network as a device.

Resolution

1. Login to the enVision GUI.

2. Go to Overview >> System Configuration >> Services >> Device Services.

4. Select Manage ODBC Service.

5. Select your E-Policy server configuration

6. Select "Use static IP address associated with the data source name" and type the E-policy server IP address.

7. Click Apply to save the changes.

8. Temporarily stop the NIC Collector and NIC ODBC services.

9. Delete all the unwanted devices.

10. Restart the NIC Collector NIC ODBC services.

Legacy Article IDa47948

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