000012112 - NIC Alerter Error 608029

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000012112
Applies ToenVision 4.0.0
enVision 4.1.0
Issue%NIC-4-608029: Alerter, Alerter, -, -, -, -, Detail: 0: 9088 view=<ViewName> Open LS error [LSDataInterface] No matching data found.
Cause

The error can occur if the following conditions are true:

  1. When we create a statement in a CRL, we select a device class/type in "Device Selection" field. For example, Firewall.
  2. We select some devices that belong to the device class/type in the "Event Selection" field. For example, we only select Netscreen events.
  3. In the Manager Monitored Devices webpage, we do not have any device belongs to the device type selected in the "Event Selection" filed. However, we have some devices belong to the device class but not selected in the "Event Selection" field. For example, we have Check Point FW-1 devices, but do not have Netscreen device.
Legacy Article IDa57589

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