000012090 - Unable to copy an application

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000012090
Applies To5.1.5
IssueUnable to copy an application
When attempting to copy an application, the user gets an unexpected error and there is not a stack trace associated in the log files.
Resolution

The application had two values lists with greater than 100 values. When the package is created, it iterates through each values list and compares them to one another. This can be time consuming and can exceed the timeout settings to package. To remediate this issue, add a parameter to the /inetpub/wwwroot/Archer/web.config file. In this file, you will see <appSettings> open and close tags. Between these tags, you will see a series of <add key=?..?> elements. After the last entry, please add the following:

 

<add key="SilverlightConnectionTimeout" value="3600"/>

 

This will increase the timeout that we believe is causing the time out. After adding this to the web.config file, reset IIS by opening a command prompt and typing iisreset.

Legacy Article IDa58419

Attachments

    Outcomes