000012088 - event explorer terminated immediately once you start  and you see error UnsupportedEncodingException when running adjustHeapsize.cmd

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000012088
Applies Toevent explorer 3.5.x, 3.7.x
Issueevent explorer terminated immediately once you start, and you see error UnsupportedEncodingException when running adjustHeapsize.cmd

event explorer terminated immediately once you start, and you see error UnsupportedEncodingException when running adjustHeapsize.cmd.

The error you see while running adjustHeapSize.cmd would be

java.lang.Error: java.io.UnsupportedEncodingException: MS950

 

CauseThe java code build in event explorer does not support some specifics type of regional settings. In the example above MS950 refers to HK region
Resolution

Change the regional settings to English to

1. Open control -> regional and language options

2. In Regional optiosn tab, standards and formats, select English (Australia) or English (USA)

3. In location, change to Australia or USA

4. Click OK

Now you should able to start event explorer

Legacy Article IDa42672

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