000014466 - Users migrated to an Identity Source no longer have their tokens assigned

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000014466
Applies ToRSA SecurID Appliance 3.0
Users are from LDAP and contain a comma in their CN
IssueUsers migrated to an Identity Source no longer have their tokens assigned
Unable to assign tokens to IS users.
CauseThe Appliance is not registering users properly, when the users CN contains a comma. (for instance CN=Smith,\ John)  This can be cause by changing the display name to firstname, last when creating users in Microsoft Active Directory.
ResolutionContact RSA Customer Support at 800-995-5095 and request the SecurID Appliance 3.0 hotfix rollup 3.0.0.7 or higher.
Legacy Article IDa46640

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