000014815 - User receives a 500 Server error page after authentication on the FE server.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000014815
Applies ToAccess Manager agent for IIS 6
OWA
Exchange 2003
Frontend / Backend topology
Protocol transition
IssueUser receives a 500 Server error page after authentication on the FE server.
"HTTP/1.1 500 Internal Server Error" when accessing OWA frontend server
CauseAfter implementing SSO into OWA in a FE/BE scenario (IIS6 with protocol transition) by following the instructions in the agent's manual and solution How to configureOutlook Web Access (OWA) with front end and back endservers for SSO using ClearTrust, users attempting to SSO into OWA on the FE receive an "Internal Server error (HTTP 500)", right after having passed Access Manager's authentication.
ResolutionPlease ensure that the domain account configured in the IIS's "Directory Security" settings in order to grant anonymous access to the /exchange, /exchweb and /public directory on the FE does also have an Exchange mailbox.

If needed, create a mailbox for that user using the appropriate Exchange tools.
Legacy Article IDa41334

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