000021003 - Can RSA ACE/Server run on the same machine as Citrix products?

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021003
Applies ToRSA ACE/Server 5.2
Microsoft Windows 2000 Advanced Server SP3
Citrix Secure Gateway
IssueCan RSA ACE/Server run on the same machine as Citrix products?
CauseIn small installations, it may seem reasonable to put a number of different server products on one single machine to save costs. However, RSA Security recommends that RSA ACE/Server always runs on a dedicated server.
ResolutionAs standard policy as outlined on page 9 of the Scalability and Performance Guide, RSA Security strongly recommends that the computers designated as Primary and Replica servers be used exclusively for RSA ACE/Server purposes. You should avoid using these computers as file servers, firewalls, or for any other application.

RSA Security recognizes that in some instances, restrictions require that different software runs jointly on the same machine. At the current time, RSA Security does not have any report of problems with running an ACE/Server on the same machine as a Citrix Secure Gateway.

To report a problem with an ACE/Server, all other software services on the machine should be switched off and the problem recreated before reporting the problem to RSA Security. If the issue involves interaction between two or more products, you should consider issues such as resource allocation and system configuration for all products involved as well as heightened system maintenance schedules.

While combining applications on the the same server has its benefits, it also has liabilities and related responsibilities. Among the liabilities are the increased difficulty of maintaining and troubleshooting the systems. Due to the critical nature of the service that the ACE/Server typically provides, sharing its environment is not recommended due to the increased probability of service loss events and the often protracted efforts required to recover from such events.
Legacy Article IDa20035