000023320 - Web Express / Deployment Manager 1.3 hangs when web service restarted

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000023320
Applies ToDeployment Manager 1.3
RSA Web Express 1.3
Microsoft Windows 2003 SP1
TOMCAT
IssueWeb Express / Deployment Manager 1.3 hangs when the web service restarted
CauseWhen stopping services from the Microsoft Services, the stop function does not finish in a timely fashion.
ResolutionA fix can be made available by calling Customer Support at 1-800-995-5095 and asking for the Web Express hotfix B45647.
Legacy Article IDa33432

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