000011786 - FIM JMS server is not working correctly. 'Unable To Notify The Listener' error.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000011786
Applies ToFederated Identity Management Module 4.1
IssueFIM JMS server is not working correctly. "Unable To Notify The Listener" error.

Error in FIM console for managed node:

javax.naming.NameNotFoundException: Unable to resolve 'ConnectionFactory-FIM'. Resolved '' [Root exception
 is javax.naming.NameNotFoundException: Unable to resolve 'ConnectionFactory-FIM'. Resolved '']; remaining name 'ConnectionFactory-FIM'


error in /rsa-fim-config/log/system.log

2010-03-26 08:15:03,890, [ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)', (AbstractEventListener.java:55), vdc-image001, , , , Unable To Notify The Listener.Unable to resolve 'ConnectionFactory-FIM'. Resolved '', javax.naming.NameNotFoundException: Unable to resolve 'ConnectionFactory-FIM'. Resolved ''; remaining name 'ConnectionFactory-FIM'
 at weblogic.jndi.internal.BasicNamingNode.newNameNotFoundException(BasicNamingNode.java:1138)...

CauseThere may not be a problem with the specific ConnectionFactory listed.  Instead the problem is more likely to be that the JMS Server URL: is incorrect, or the managed node hosting the JMS server is not up.
Resolution

 In the FIM console, under Cluster/Cluster settings, ensure that the value for "JMS Server URL:" is correct.    This should point the the server where the manged node hosting the JMS services is configured.  Example: t3://localhost:8001.

Ensure that the JMS server has been configured correctly in the WebLogic Console as per the instructions on page 54 of the installation guide under "Setting Up the Java Message Service".   The JMS server may be deployed on any machine.  Typically it is deployed on the first managed node in the cluster.

Legacy Article IDa50330

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