000011788 - RRM getting 'unexpected Javascript error' when access Administrator Operations

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000011788
Applies ToRSA Registration Manager 6.8 build 520
RSA Registration Manager 6.8
RSA Registration Manager (RRM)
Sun Solaris 2.9
IssueRRM getting "unexpected Javascript error" when access Administrator Operations

After authentication to the RM as an Administrator, select the "Administrator Operations" icon and receive the following errors:

"An unexpected Javascript error ('CA.global.active.certificate' is null or not an object) has occurred on line 24 of /ra/admin-navbar.html"https://<URL>/ra/admin-navbar.html <https://<URL>"

After clicking OK, I receive:

"An unexpected Javascript error ('adminURLOps' is undefined) has occurred on line 731 of /ra/admin-navbar.html"https://<URL>/ra/admin-navbar.html <https://<URL>"

Click OK, and then receive:

"An unexpected Javascript error ('vettorOps' is undefined) has occurred on line 737 of /ra/admin-navbar.html"https://<URL>/ra/admin-navbar.html <https://<URL>"

Click OK once more and receive:

"An unexpected Javascript error ('auditorOps' is undefined) has occurred on line 742 of /ra/admin-navbar.html"https://<URL>/ra/admin-navbar.html <https://<URL>"

Yet again

"An unexpected Javascript error ('rmjuriOpsRM' is undefined) has occurred on line 763 of /ra/admin-navbar.html"https://<URL>/ra/admin-navbar.html <https://<URL>"

And again

"An unexpected Javascript error ('manageOps' is undefined) has occurred on line 769 of /ra/admin-navbar.html"https://<URL>/ra/admin-navbar.html <https://<URL>"

And finally the last error

"An unexpected Javascript error ('manageCertificatesSO.0' is null or not an object) has occurred on line 543 of /ra/admin-navbar.html"https://<URL>/ra/admin-navbar.html <https://<URL>"

This only occurs when selecting the "Administrator Options" menu - all other menus (Certificate, System Config, and Auditor) appear to be working fine.

Cause

variable for CA_md5 is not configured n the RRM_HOME/WebServer/admin-server/ra/index.xuda file

Resolution

Found the variable "sentry.masterCA' and hard-coded CA_md5 in the RRM_HOME/WebServer/admin-server/ra/index.xuda file. The CA_md5 is the md5 of the target CA when the RR was installed.

Legacy Article IDa56988

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