000011752 - Event storage disk usage shows 0KB for usage

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000011752
Applies ToenVision 3.7, 4.0
IssueTo fix the event storage disk usage bar to show the disk usage properly
When you login to the enVision GUI -> system performance, you see that under the data server session, the Event storage disk usage shows 0KB for usage
CauseThere is a corrupted or incorrect .nst file in the csd\config\locator folder
Resolution1. Locate the csd folder.

For ES, it will be in e:\nic\csd\config\locators\{System_name}
For LS, it will be in \\10.203.2.101\vol0\nic\csd\config\locators\{System_name}

2. Verify that in here there's only folder with the name of the D-Srv. If there are other folders, delete them

3. Go inside the D-Srv folder, and locate the .nst file. If it has being outdated for more than 1 day, move that file to a temp location for backup propose

4. Restart NIC services on all the appliances
Legacy Article IDa51324

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