000020050 - WARNING: Unable to contact Key Server  Single Sign-On not initialized

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000020050
Applies ToRSA ClearTrust
ClearTrust 1.0 Agent for OS/390
Web service running on OS/390 Server
IssueWARNING: Unable to contact Key Server, Single Sign-On not initialized
CauseThe OS/390 socket API requires applications to specify the protocol number. The base of the ClearTrust Agent uses the getprotbyname() system call to get the protocol number. IBM provides a search hierarchy for finding the "protocol" file; it would normally be found in a dataset named TCPIP.ETC.PROTO. If this dataset file is renamed and/or not in the default location (/etc/protocol), getprotbyname() will not be able to determine the proper protocol.
ResolutionPlacing a copy of the protocol information in the /etc/protocol directory creates a file that is looked for before TCPIP.ETC.PROTO and will correct this problem.
Legacy Article IDa14058