000022395 - Web services API fails with HTTP 500 Internal Error

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000022395
Applies ToRSA ClearTrust 5.5 Authorization Server (AServer)
Microsoft Windows Server 2003
Apache Tomcat 5.5
IssueWeb services API fails with HTTP 500 Internal Error
Error: "HTTP 500 - Internal server error"
Web services API configured for DEBUG logging, but doesn't log any information
CauseWeb services is deployed in Apache Tomcat 5.5

NOTE: Tomcat 5.5 has not been tested with RSA ClearTrust 5.5 web services.
ResolutionTo correct this issue, downgrade to Apache Tomcat 5.0.
Legacy Article IDa28267