000016182 - Visual C++ runtime error intermittenly appears on the OS

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000016182
Applies ToenVision 3.7.x
IssueResolve error appears on the OS
Intermittently you can see that on the enVision OS, there is a pop up error mentioning "visual c++ error causing the process to end in an unexpected way". You go to the Dr. Watson log and have found that on a regular basis, there is a application exception on the winprocess.exe
CauseThis is a known issue, bug number 118329.
ResolutionPlease contact RSA support for the EBF 118329. This patch requires enVision 3.7 SP1 to be patched on the system first. Please also contact RSA support to obtain this as well if you have not done so
Legacy Article IDa47249