000020829 - Web browser hangs when trying to access a protected resource in RSA ClearTrust  but no errors appear

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000020829
Applies ToRSA ClearTrust Agent 4.7 for Microsoft IIS
RSA ClearTrust 4.6.1.1 Authorization Server (AServer)
Microsoft Windows 2000 Server SP3
IssueWeb browser hangs when trying to access a protected resource in RSA ClearTrust, but no errors appear
Multiple virtual hosts
ResolutionIf the virtual hosts have different domains, the cleartrust.agent.cookie_domain must be configured. In the global session section of the webagent.conf file, the cookie domain is defined using the following:

cleartrust.agent.cookie_domain=

The new virtual host domain name needs to get defined in the virtual host section per virtual host.

</VirtualHost>
<VirtualHost address=* name=test1.abc.com>
cleartrust.agent.cookie_domain=abc.com

</VirtualHost>

Legacy Article IDa19026

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