000025280 - When installing RSA ClearTrust 5.5  error: 'Unable to locate python.exe to run data adapter schema configuration utility. Manual addition of ClearTrust administrator name  password  and BaseDN (for LDAP adapters only) will be required.

Document created by RSA Customer Support Employee on Jun 14, 2016
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Article Number000025280
Applies ToMicrosoft Windows Server 2003
RSA ClearTrust 5.5
Python
IssueWhen installing RSA ClearTrust 5.5, dialog box shows error message: "Unable to locate python.exe to run data adapter schema configuration utility. Manual addition of ClearTrust administrator name, password, and BaseDN (for LDAP adapters only) will be required."
After clicking "OK", dialog box shows error message: "Unable to change to C:\Software\ClearTrust\ct_servers\..\utils directory. Manual addition of ClearTrust administrator name, password, and BaseDN (for LDAP adapters only) will be required."
CauseThe user logged into the system may not have sufficient access privileges. RSA ClearTrust install wizard must have sufficient rights to create temporary directories and files used by Python.
ResolutionTo correct this issue, ensure that the user logged into the system and completing the RSA ClearTrust installation has administration rights. Complete the ClearTrust installation and manually add the ClearTrust administrator name, password, and BaseDN (for LDAP adapters only) to the datastore to gain access to the Entitlements Manager (Admin GUI).
Legacy Article IDa26785

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