000012955 - What is the warranty on DPM/RKM Appliance hardware and when does it expire?

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000012955
Applies ToRSA Data Protection Manager Appliance
RSA Key Manager Appliance
IssueWhat is the warranty on DPM/RKM Appliance and when does it expire?
What is the warranty on DPM/RKM Appliance hardware and when does it expire?
ResolutionIf fault is determined to be hardware then RSA will initiate its return material authorization (RMA) process to replace the failed hardware component providing that you have a current support contract.  For more details, refer to "Customer Guide to RSA Technical Support" at http://www.rsa.com/support/pdfs/9213_h9036-cusip-gd-0911.pdf.
Legacy Article IDa57924

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