000020981 - Browser hangs when trying to load the CA page

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000020981
Applies ToKeon Certificate Authority 6.5.1
Microsoft Windows 2000 Server SP3
IssueBrowser hangs when trying to load the CA page
Error: "Connection to child {process ID} closed w/unclean shutdown"
CauseUnsupported browser version used. Only the following browsers are supported with Keon CA 6.5.1:

- Microsoft Internet Explorer 5.5 and later with JavaScript and UTF-8 encoding enabled

- Microsoft Internet Explorer 6.0 and later with JavaScript and UTF-8 encoding enabled

- Netscape Navigator 4.79 and later with JavaScript and UTF-8 encoding enabled
ResolutionTo correct this issue, upgrade to a supported browser:

- Microsoft Internet Explorer 5.5 and later with JavaScript and UTF-8 encoding enabled

- Microsoft Internet Explorer 6.0 and later with JavaScript and UTF-8 encoding enabled

- Netscape Navigator 4.79 and later with JavaScript and UTF-8 encoding enabled
Legacy Article IDa19926

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