000017662 - Buildstick error while clearing logical drive configuration using RSA Security Analytics 10.3 SP2 Buildstick

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000017662
Applies ToRSA Security Analytics
RSA Security Analytics 10.3.2 Buildstick
IssueBuildstick error while clearing logical drive configuration using RSA Security Analytics 10.3 SP2 Buildstick.
Security Analytics buildstick fails while adding the configuration to the OS.

During the buildstick process, there is a prompt with the information below:

Clear logical drive configuration on r aid controller: 0 ?
For Upgrades either ignore or answer No to this prompt
Recommended for new hardware or re-purposing
** Warning ** data on all configured logical drives
will be discarded,  this includes external SCSI storage
Proceed, defaults to No in 20 seconds, enter (Y/N)


Entering Y and pressing enter will show the message:

Clearing drive configuration in 15 seconds. <CTRL><ALT><DEL> to cancel Ignore or answer no to this prompt after restarting


After some time, the following error message can be seen:

Failed while adding the configuartion to OS.
Exit Code: 0xfffffffe
CfgClr returned non zero exit status, retry in 10 seconds


If this error is displayed, it may be ignored as the logical drive configuration will continue successfully.  After a moment the following message should be displayed.

Adapter 1: Created VD x
Adapter 1: Configured the Adapter!!
Exit Code: 0x00
Boot Virtual Drive is set to #0 (target id #0) on Adapter 1
Exit Code: 0x00
Press enter to reboot


If you are unsure of any of the information above or experience any issues, contact RSA Support and quote this article ID for further assistance.

Legacy Article IDa66966