000013645 - AXM- WebSphere Agent installer fails immediately

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000013645
Applies ToRSA Access Manager 4.7 Agent for IBM WebSphere
Win 2003 Server SP1 or greater
IBM WebSphere Version 6.1
IssueAXM- WebSphere Agent installer fails immediately

InstallAnywhere process stops immediately while installing RSA ClearTrust Agent because of Microsoft Data Execution Prevention (DEP).

Microsoft Windows Application Event Viewer shows the following exceptions:
The application, C:\Documents and Settings\Administrator\My Documents\agentinstall\Setup.exe, generated an application error The error occurred on 08/08/2008 @ 09:12:24.062 The exception generated was c0000005 at address 004212CA (Setup)

CauseRSA InstallAnywhere installer causes problem during installation that is trapped by the Windows Data Execution Prevention program (DEP)
ResolutionRight click "My Computer" then select "Properties" and then select the Advanced Tab
Under "Performance", click Settings, select the Data Execution Prevention tab, and click the Add button
Navigate to the RSA ClearTrust Agent 4.6 installer directory and select setup.exe
Run the Agent installer as normal.
NotesIt is already documented in the release note that the install must be run in windows 2000 compatibility mode.  Review the 4.7 agent release notes for additional information.
Catalogued as RSA defect - Bug 110989
Legacy Article IDa41568

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