000025552 - AXM 6.02  IIS 4.7 agent and Internet Explorer 7.0 - occasionally recieving '404 file not found' response from the server

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025552
Applies ToClearTrust Authorization Server 6.0.2
Microsoft Windows 2003 Server
Agent 4.7 for IIS
IssueAXM 6.02, IIS 4.7 agent and Internet Explorer 7.0 - occasionally recieving "404 file not found"

When using Internet Explorer 7.0 with AXM agent 4.7 for IIS,  end users sporatically recieve a "404 file not found" response from the server


In the webagent.conf, you can exclude favicon.ico file by changing the following directive: cleartrust.agent.url_exclusion_list=favicon.ico

You will need to restart the webserver whenever webagent.conf is modified for the changes to take effect.


Note: although the agent documentation does not specifically cite 7.0 GA release as specifically tested, it is fully supported and is covered by the statement at the top of the browser support matrix: 

"All web server Agents support any cookie-enabled browser for single sign-on and other core Agent functionality."

A favicon.ico (short for "favorites icon") is an icon associated with a particular website or webpage. Browsers that support favicon.ico may display them in the browser's URL bar, next to the site's name in lists of bookmarks, and next to the page's title in a tabbed document interface. Some operating systems, like Windows, will also often use the favicon for internet shortcuts to sites placed on the end users desktop.
Note: RSA does not recommend using the extension_exclusion_list for security reasons. See FAQ for the SCOL Note 'RSA  The Security Division of EMC  has recently discovered a potential security issue in RSA Access Manager Agents and recommends a configuration change to remedy the potential vulnerability '  dated March 30  2009 for more information.
Legacy Article IDa39342