000017761 - When a PIN is reset through the self-service console  no email notification is sent - RSA Authentication Manager 8.0

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000017761
Applies ToRSA Authentication Manager 8.0
Cause Bug number AM-27460.
IssuePIN is reset through the self-service console, no email notification is sent.
Cause

Certain self-service actions can be configured to send a notification email to the user when the event happens, such as "Enable e-mail notifications for PIN changes".

However, this does not happen for this setting.  No error messages are shown. This is a known issue.

ResolutionThis is resolved in RSA Authentication Manager (AM) 8.1
Legacy Article IDa65635

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