000013375 - BlackBerry RSA Software Token 3.0.2 - RIM OS 4.5.0.77 email attachment token will show an IMPORT option but will not import.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000013375
Applies ToRSA Software Token for Blackberry 3.0.2
BlackBerry
IssueBlackBerry device running Verizon (CDMA) RIM OS 4.5.0.77
RSA Software Token 3.0.1 or earlier, trying to import a token with email attachment would reboot device (RIM bug SDR 169651)
In the case of RSA version 3.0.2, the import option appears, but does nothing. This is RIM bug SDR 169974.
CauseRIM has indicated that SDR 169974 is fixed in RIM OS 4.5.0.78 and after. As of this writing (February 12th, 2009) only 4.5.0.77 is available from Verizon.
ResolutionAnother workaround is to provision the token to the device in another manner than email attachment (see "Deploying Software Tokens" in the RSA Administrator's Guide) SDR 169974 only effects email-attached token importing
Legacy Article IDa44542

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