000019245 - When trying to shut down the ACE/Server using a script  the services are not all stopping

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000019245
Applies ToSun Solaris
RSA ACE/Server
IssueWhen trying to shut down the ACE/Server using a script, the services are not all stopping
Processes are not all shutting down correctly
RSA ACE/Server does not start properly after a reboot
CauseThe script might be running too late in the Solaris shutdown process
ResolutionRSA Security does not support custom startup and shutdown scripts.  However, if having issues stopping ACE/Server by using a shutdown script in /etc/rc2.d try moving it to rc3.d (will execute earlier) and including a sleep of at least 8 minutes in between aceserver stop and sdconnect shutdown if remote admins are still connected.
Legacy Article IDa7392

Attachments

    Outcomes