|Applies To||RSA Authentication Manager 7.1 Patch 1|
|Issue||When editing a user, and assigning a token to the user, receive an error: |
Error: "Invalid Request"
Error: "there was a problem processing your request"
|Cause||This happens when using Firefox 2. It does not seem to happen when using the unpatched Authentication Manager 7.1 or Internet Explorer. This is caused by a URL encoding issue.|
|Resolution||Workaround 1: Use Internet Explorer|
Workaround 2: In the URL for the screen with the Assign Token button, you will see 4 characters "amp;" (without the quotes) . If you remove these 4 characters, the URL will work.
Workaround 3: edit the token and assign it to the user, instead of editing the user and assigning the token.
|Notes||This will be fixed in a future patch of Authentication Manager 7.1|
|Legacy Article ID||a43879|