000013468 - Browser spins and times out after providing Access Manager user credentials

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000013468
Applies ToRSA Key Manager Server
RSA Access Manager
Tomcat 5.5
Microsoft Internet Information Server 6.0
Tomcat Connector JK2 (from http://www.shiftomat.com/opensource/)
IssueBrowser spins and times out after providing Access Manager user credentials
Unable to log in automatically to RKM Admin console
- User accesses /KMS/
- Access Manager user credentials provided
- Browser spins
- Browser is manually stopped
- User hits /KMS/ again
- User gets in without providing Access Manager credentials
CauseJakarta ISAPI redirector JK2 can cause the above problem
ResolutionUninstall Tomcat/Jakarta JK2 connector and re-install JK 1.2.

When installing Tomcat connector JK 1.2, ensure that the user (typically NETWORK SERVICE) associated with IIS Application Pool has permission/access to the connector dll (including full path leading to the dll) and to the connector configuration files.  Adding 'POWER USERS' group to allow read access to the dll and configuration files is usually sufficient.  Failing to setup appropriate permissions can result in failure to load the connector and/or HTTP 401.3 errors when accessing pages via browser.
Legacy Article IDa46676