000015131 - What is the Return Merchandise Authorization (RMA) process for SID800 tokens?

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000015131
Applies ToSID800
IssueWhat is the Return Merchandise Authorization (RMA) process for SID800 tokens?
SID800 token not detected, while other SID800 tokens detected on the same machine
ResolutionIf you have tried updating the firmware and the latest version of RSA Authentication Client, and only a single token is not being detected, it might be defective.

Follow the RMA process at https://selfservice.rsasecurity.com/TWR/  (note that older browsers such as Microsoft Internet Explorer 6.0 should not be used)
Legacy Article IDa49188

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