000022100 - When using RSA SecurID Web Express for distribution of Software Tokens  Microsoft Internet Explorer 6.x web browser fails to download token when web server is SSL enabled

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000022100
Applies ToRSA SecurID Web Express 1.2.1
Microsoft Internet Explorer 6.x
RSA SecurID Web Express running on either Microsoft Windows or UNIX platforms
When a user attempts to activate their token, they are directed to a download page after providing activation code
IssueWhen using RSA SecurID Web Express for distribution of Software Tokens, Microsoft Internet Explorer 6.x web browser fails to download token when web server is SSL enabled
When the user clicks the download button  they get and error message reported in the web browser:

"Internet Explorer cannot download WSUserSWDownload.do from machinename.domainname.com. Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later."
CauseThe fact that Microsoft Internet Explorer 6.x will not download the Software Token when using SSL is a Microsoft issue. For a more detailed description of the problem, see http://support.microsoft.com/default.aspx?scid=kb;en-us;815313. The BypassSSLNoCacheCheck option hides the problem, but it causes another - it causes all pages to be cached, regardless of directives from the web server.
Resolution
This problem has been corrected in a hot fix for RSA SecurID Web Express 1.2. Contact RSA Security Customer Support and request the hot fix ID17567.
Legacy Article IDa26808

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