000019957 - When installing the agent for Netscape Reverse Proxy Server  the listbox of available servers is empty even when the server is installed

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000019957
Applies ToRSA ClearTrust
Netscape Reverse Proxy Server
Microsoft Windows 2000
IssueWhen installing the agent for Netscape Reverse Proxy Server, the listbox of available servers is empty even when the server is installed
CauseThere appears to be incompatibility between IntallShield versions 6.30 and 6.31. The ClearTrust installer has been built with 6.30. Before running our installer, if the machine has been run with application's setup program built with 6.31, our installer will be actually executed with 6.31 runtime. For a detailed description, please see InstallShield Knowledge base article - Q106585.

Furthermore, due to this being executed with an incompatible runtime, our installer either has UI problems or fails to complete. The following URL shows an example of incompatibility of IS 6.30 and 6.31: http://www.installshield.com/downloads/isp/is6.31_relnotes.asp
ResolutionA workaround is to rename the folder "C:/Program Files/Common Files/InstallShield" as shown below:

    C:/Program Files/Common Files/InstallShield+++

Then run the installer again. When our installer finishes, the folder you just renamed should have been created again; this time, it will have the InstallShield 6.30 runtime.
Legacy Article IDa13374

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