000020310 - When setting a lost password for a token and set by number of days and hours  it is not applying the days  only the hours

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000020310
Applies ToRSA ACE/Server 5.0.3 (no longer supported as of 8-15-2004)
RSA ACE/Server Quick Admin
IssueWhen setting a lost password for a token and set by number of days and hours, it is not applying the days, only the hours
Lost token passwords expiring in hours not days
ResolutionThere is a fix that corrects several expiration issues for lost token passwords set through Quick Admin. Please call RSA Security Technical Support and reference tst00033278. Then, to apply the fix, follow these steps:

1. Stop JRun on your Quick Admin Web server using the following steps:

Windows NT:

a. Go to Start Menu -> Settings -> Control Panel and double click Services
b. Scroll down to the JRun Default Server and highlight it
c. Click "Stop" and wait for the service to stop

Solaris:

a. Go to your JRun install directory (the default is /opt/jrun/)
b. Go to the 'bin' subdirectory
c. Type 'jrun -stop default'


2. Copy ACEWebAdmin.jar and admin.jar to the Quick Admin lib directory.  The default location for your platform is listed below:

Windows: c:\program files\allaire\jrun\servers\default\quickadmin\WEB-INF\lib

Solaris: /opt/jrun/servers/default/quickadmin/WEB-INF/lib

NOTE: Other UNIX versions are not supported for Quick Admin


3. Copy edit_lostStatus.htm to the Quick Admin directory. The default location for your platform is listed below:

Windows: c:\program files\allaire\jrun\servers\default\quickadmin\

Solaris: /opt/jrun/servers/default/quickadmin/


4. Start JRun on your Quick Admin Web server using the following steps:

Windows NT:

a. Go to Start Menu -> Settings -> Control Panel and double click Services
b. Scroll down to the JRun Default Server and highlight it
c. Click "Start"

Solaris:

a. Go to your JRun install directory (the default is /opt/jrun/)
b. Go to the 'bin' subdirectory
c. Type 'jrun -start default'
WorkaroundApplied ACE/Server 5.0.3
Legacy Article IDa15984

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