000014001 - Baseboard Controller Communication error  on Envision

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014001
Applies ToenVision Core 3.7.1
2003 Server
IssueBaseboard Controller Communication error  on Envision
Resolution

 

 Do a full shutdown, and then disconnect all AC power sources ("unplug it").  With the power disconnected, press the machine's soft power switch, as if you were going to turn it on.  Then wait about 30 seconds.  Then reconnect power and power back on, and see if that fixes it. (The BMC is normally power by "standby power", even if the machine is in the "off" state, so you have to disconnect line in to really do a power reset on it.)

If the above steps don't resolve the issue, please contact RSA Customer Support.

Legacy Article IDa43559

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