000016072 - When searching for assigned tokens  getting error 'IDENTITY_SOURCE_AUTHENTICATION_FAILED'

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000016072
Applies ToRSA Authentication Manager 7.1
RSA SecurID Appliance 3.0
Identity Source
Issue

Using the RSA Security Console

Authentication > Tokens > Manage Existing

Selecting the Assigned tab shows the following message: "There was a problem processing your request. IDENTITY_SOURCE_AUTHENTICATION_FAILED"

 

 

Selecting the Unassigned tab the administrator can view all unassigned tokens.
IDENTITY_SOURCE_AUTHENTICATION_FAILED
CauseThe administrator password on the directory server linked with the Identity Source. Authentication Manager does not know about this change.
Resolution

Log into the RSA Operations Console > Deployment Configuration > Identity Sources > Manage existing > select the Identity Source and edit.

 

Set  the Directory password correctly to reflect the administrator password change on the directory server.

Legacy Article IDa47964

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