000016072 - When searching for assigned tokens  getting error 'IDENTITY_SOURCE_AUTHENTICATION_FAILED'

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000016072
Applies ToRSA Authentication Manager 7.1
RSA SecurID Appliance 3.0
Identity Source

Using the RSA Security Console

Authentication > Tokens > Manage Existing

Selecting the Assigned tab shows the following message: "There was a problem processing your request. IDENTITY_SOURCE_AUTHENTICATION_FAILED"



Selecting the Unassigned tab the administrator can view all unassigned tokens.
CauseThe administrator password on the directory server linked with the Identity Source. Authentication Manager does not know about this change.

Log into the RSA Operations Console > Deployment Configuration > Identity Sources > Manage existing > select the Identity Source and edit.


Set  the Directory password correctly to reflect the administrator password change on the directory server.

Legacy Article IDa47964