|Applies To||RSA Authentication Manager 7.1|
RSA SecurID Appliance 3.0
Using the RSA Security Console
Authentication > Tokens > Manage Existing
Selecting the Assigned tab shows the following message: "There was a problem processing your request. IDENTITY_SOURCE_AUTHENTICATION_FAILED"
Selecting the Unassigned tab the administrator can view all unassigned tokens.
|Cause||The administrator password on the directory server linked with the Identity Source. Authentication Manager does not know about this change.|
Log into the RSA Operations Console > Deployment Configuration > Identity Sources > Manage existing > select the Identity Source and edit.
Set the Directory password correctly to reflect the administrator password change on the directory server.
|Legacy Article ID||a47964|