000016895 - When clicking on a Text field to edit the value  the value changes to Undefined.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000016895
Applies ToRSA Archer
IssueWhen clicking on a Text field to edit the value, the value changes to "Undefined".  Even after changing the value and clicking the Apply/Save buttons, the new value is not saved for the Text field.  Changes to other field values are saved correctly.
CauseThis is typically caused by a Text Area field containing HTML syntax using the <span> tag.  The Text Area field will be located just before the Text field displaying "Undefined".
ResolutionModify the HTML syntax in Text Area field's value.  Try removing the <span> tags if possible.  Otherwise, remove the value completely and confirm the issue no longer occurs.
Legacy Article IDa64322

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