000014956 - BlackBerry browser get stuck on javascript collector

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000014956
Applies To6.0.2.1 SP0 P4
Issue

BlackBerry browser get stuck on javascript collector


BlackBerry devices in particular get stuck in the RSA JavaScript collector. User received error ?Object doesn?t support this property or method?
CauseThe the problem is at fingerprint_software()function, which did not initialize the temp variable properly.It appears that for the BB the navigator.plugins.length = 0. As a result the temp variable is not being initialized so when the code hits line temp += ""; an error is encountered which hangs the page. If the tmp initialization is moved before the "if (navigator.plugins.length...)" block, the page executes properly.
Resolution6.0.2.1 SP1P2 Hotfix90 has the updated fingerprint_software funciton in pm_fp.js file which fixed the issue.
Legacy Article IDa48712

Attachments

    Outcomes