000025597 - Authentications are failing  nothing logged. Nothing is listening on Authentication port.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025597
Applies ToRSA Authentication Manager 7.0
RSA Authentication Manager 7.1
Red hat Linux 4.0
Windows 2003 Server SP2
Trial license
IssueAuthentications are failing, nothing logged.  Nothing is listening on Authentication port.
A netstat doesnt show anything listening on port 5500/udp even though the Authentication server says its running.

"path"/server/servers/imstrace.log file reports:

2007-11-16 13:54:50,928, [Main Thread], ( e.java:82), trace.authmgr.ServerRunnableController, INFO, ausb3rsad01.amd.com, , , , Checking license for: AMLicenseExpiration

2007-11-16 13:54:50,931, [Main Thread], ( e.java:43), trace.authmgr.ServerRunnableController, ERROR, ausb3rsad01.amd.com, , , , License check failed for feature: AMLicenseExpiration. messages: [com.rsa.ims.license.strategies.ExpirationTimeStrategy: License Expired]

CauseThe license has expired.
ResolutionContact the trial provider for an updated license, either as a trial extension or production license.
Legacy Article IDa37800

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