000021307 - Authentication Manager Server 6.1 services fail to run on Appliance Replica.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000021307
Applies ToRSA SecurID Appliance 2.0 - RSA Authentication Server 6.1
RSA SecurID Appliance 2.0.1 - RSA Authentication Server 6.1.1
IssueAuthentication Manager Server 6.1 services fail to run on Appliance Replica.
When the Authentication Manager services are started they initially appear to run but the Authentication service fails shortly thereafter.
CauseExamination of the Replica Table shows the replica name in UPPER CASE.
ResolutionChange replica table to list replica in lower case, fqdn if appropriate, regenerate and apply replica package.
Legacy Article IDa34782

Attachments

    Outcomes