|Applies To||RSA Access Manager Agent version 4.9 SP1 for Microsoft IIS7|
Microsoft Office , Excel 2010
|Issue||AxM 4.9 SP1 agent gets a 404 when opening xls files|
After successful logon. When clicking on a reference to an xls file on a page the user is challenged a second time in a new excel window with the Access Manager logon screen. After logging in user gets a 404 error for file ct_fba_url.html. This file doesn't really exist but is used in agent to satisfy the request. Close the screen and the xls file is displayed in an excel window.
|Cause||When the 4.9 agents first came out a new feature for client based integration for Sharepoint was enabled that broke backwards compatibility with regular websites with word or excel links.|
|Resolution||This was fixed for 4.9 SP3 with hot fix 03. Contact RSA Customer Support and request hot fix 4.9.3.03. This added a new parameter to restore backwards compatibility and defaults off to restore behavior as it was in prior agents|
|Notes|| # A Boolean parameter to enable support for client based integration with|
# Microsoft office documents hosted on SharePoint Server. If enabled, agent
# would prompt for authentication in a new office client window and provide
# access to the document after successful authentication.
# This parameter should be enabled only for sites where client based
# integration with office documents needs to be supported.
# Allowed Values:
# Default Value:
Please also see solution AxM 4.9 Agent for IIS does not serve read only copies of Microsoft Office Documents.
|Legacy Article ID||a60324|