000014144 - AxM - Apache Agent Crashing and Hanging on Startup.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014144
Applies ToRSA Access Manager Agent v 4.7 for Apache 2.0 on AIX
IssueAxM - Apache Agent Crashing and Hanging on Startup.

Shared pool failed to start after restart of webserver.  New watchdog process tries to start pool and it seg faults (signal 11).  Watch dog process retries 3 more times and gives up.  At other times the watchdog process will be successful on the 2nd or 3rd attempt. The watchdog process logs will show the following activity:

<2011-11-22 23:51:04 -0600> pool process 1896616 terminated by signal 11, restarting.
<2011-11-22 23:51:04 -0600> pool process crashing within 5 sec
<2011-11-22 23:51:04 -0600> started proxy 1896618
<2011-11-22 23:51:04 -0600> pool process 1896618 terminated by signal 11, restarting.
<2011-11-22 23:51:04 -0600> pool process crashing within 5 sec
<2011-11-22 23:51:04 -0600> started proxy 1896620
<2011-11-22 23:51:04 -0600> pool process 1896620 terminated by signal 11, restarting.
<2011-11-22 23:51:04 -0600> pool process crashing within 5 sec
<2011-11-22 23:51:04 -0600> started proxy 1896622
<2011-11-22 23:51:08 -0600> pool process 1896622 terminated by signal 11, restarting.
<2011-11-22 23:51:08 -0600> pool process crashing within 5 sec
<2011-11-22 23:51:08 -0600> pool process exiting too rapidly, something is wrong, giving up


The agent logs will contain the following error:    

2011-11-23 10:16:30 -0600 - [2571] - <Critical> - Critical error: UNKNOWN_AUTH_RETVAL

CauseThe issue was in a code which prints the pool information. If the property "log_pool_option" is set to NONE then the issue would not happen.
ResolutionThis has been fixed with hot fix for RSA Access Manager Agent v4.7 for Apache 2.x on AIX. Contact RSA Security Customer Support to obtain hot fix 4.7.0.72.
Legacy Article IDa56959

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