000017828 - AxM - IIS 7 Agent install fails 'RSA Access Manager Agent 5.0 for IIS is installed'

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000017828
Applies ToRSA Access Manager v5.0 Agent for IIS7.x
IssueAxM - IIS 7  Agent install fails "RSA Access Manager Agent 5.0 for IIS is installed"

After uninstall  and then trying to re-install, the installer reported the following error:

" RSA Access Manager Agent 5.0 for IIS is installed. Please uninstall before proceeding."

" RSA Access Manager Agent 5.0 for IIS installation is aborted."

Cause

The first time the product was installed, one or more of the  the following registry entries were made. Depending on how the uninstall was done or a problem during uninstall one of the entries may not have been removed and will cause this error upon re-install.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\RSA Access Manager Agent 5.0 for IIS\
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\RSA Access Manager Agent 5.0 for IIS\

ResolutionRemove the above entries if found before attempting re-install of Agent.  The second entry is when the 32 bit dll is installed.  If just the 64bit dll installed on a 64 bit OS then the 2nd entry won't be found.
Legacy Article IDa65851

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