000014101 - AXM & Cleartrust: Memory leak in eserver appears over a period of several weeks.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014101
Applies ToRSA ClearTrust Server 5.5.3
RSA Access Manager Servers 6.0
IssueAXM & Cleartrust Memory leak in eserver over a period of several weeks.

The eserver standard output shows the following message.  This message does not occur in the regular log files.

Starting Admin API server on port 5601: done.
Starting Runtime subsystem: Failed to connect to runtime subsystem: unable to contact any servers
Retry in 10 seconds

AdminAPI program reports the following error message:  (Actually, this error occurs on the client, but indicates a problem on the eserver itself):

sirrus.api.client.TransportException: java.lang.OutOfMemoryError

CauseThe eserver must be able to establish connections to the aservers to perform cache flush updates.  If the eserver cannot make this connection, cache flush events will begin to queue on the eserver.  If this queue cannot be cleared, it may result in a gradual loss of available memory on the eserver.
ResolutionEnsure that the cleartrust.eserver.dispatcher_list= parameter in the eserver.conf file is correct.  Ensure that the eserver is able to connect to the dispatcher and aservers.
Legacy Article IDa43260