000016099 - AxM / AA - Unable to remove a phone number once added.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000016099
Applies ToRSA Access Manager 6.1.3
RSA AA on-premise 6.0.2.1 SP2 / SP3
IssueAxM / AA - Unable to remove a phone number once added.
 During the edit enrollment process (ct_enrollment.asp) unable to remove a phone number once added. If 3 phone numbers exist and 1 is obsolete, it can't be removed, the number can only be changed. Can't change the location/label either.
ResolutionThis requires three hot fixes, The Access Manager server and agent and the Adaptive auth sever.  Contact RSA customer support and request  AxM server HF 6.1.3.18 and the no cache pages agent HF 4.9.2.03. Also request AAOP 6021 SP3 HF180.
Legacy Article IDa56430

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