000014345 - AxM - Unable to uninstall Agent4.8 for Sun Java System Web Server( SJWS ) on Solaris

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014345
Applies ToAccess Manager v4.8  Web Agent for SJWS 7.0
Solaris 10
IssueUnable to uninstall Agent 4.8 for Sun Java System Web Server( SJWS ) on Solaris
./uninstall.sh sjsw Agent for SJWS 7.0 on Solaris10 OS quits the uninstallation process while checking for the OS version. And the following error message is shown. --- Error : AXMa48dom not supported. --- It appears that the message is for Domino.
Cause

Multiple webservers and Access Manager agents were installed on the same machine.  The uninstalls conflict with each other.  With only the single agent, uninstall completes successfully.

The Multiple agents in use at this site:
RSA Access Manager Agent 4.7 for Apache2
RSA Access Manager Agent 4.8 for Lotus Domino Web Server
RSA Access Manager Agent 4.8 for Sun Java System Web Server
RSA ClearTrust Agent 3.5 for Apache & based Web Servers

Resolution

The fix will be in the next install of the agent. In the meanwhile a workaround has been proposed.

mv /var/ct_domino /var/ct_domino.bak (Backup ct_domino dir)
uninstall.sh (Execute sjsw uninstall now)
mv /var/ct_domino.bak /var/ct_domino (restore ct_domino dir)

This directory is only used at the time of installation and uninstallation of
the agent. Therefore it will not effect the functioning of domino agent but it
should be made sure that the ct_domino directory is restored back after
uninstallation is complete.

Legacy Article IDa45247

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