000014567 - AxM - Serialization error when running the CTBA tool.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014567
Applies ToAccess Manager 6.0.4
RSA ClearTrust Bulk Admin Tool (CTBA) 3.0.4
IssueAxM - Serialization error when running the CTBA tool.

CTBA rejects.txt file shows the following error:

BCU processing failed sirrus.api.client.impl.BulkResultImpl; local class incompatible: stream classdesc serialVersionUID = -5812525465577890847, local class serialVersionUID = 7687939096733122750

CauseThis error may occur with any runtime or adminAPI application that uses certain bulk command, although the most common application is the CTBA tool.  The problem occurs when an older version of the api is making serialized calls against a newer version of the cleartrust.jar file.  For the most part the admin and runtime API jar files are forwards compatible with the cleartrust.jar file but some methods may produce an error. 
ResolutionEnsure that the adminapi.jar, runtimeapi.jar, or cleartrust.jar file used by the client API application is the same version as the cleartrust.jar file of the server. 
Legacy Article IDa47088

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