000014788 - AXM Agent 4.X IIS error message : the specified module could not be found

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014788
Applies ToDe-installed old cleartrust agent and installed new agent without rebooting webserver
IIS 6.0
IssueAXM agent 4.X IIS error message: the specified module could not be found
IIS error message : the specified module could not be found
CauseThe Cleartrust wildcard is still pointing to the old agent /lib directory which got de-installed
Resolution

Ensure in IIS that under websites => all websites which have the /cleartrust virtual directory are pointing to the new wildcard

For the default website :

1) Use MMC to access the administrative console of IIS or start=>Run=>Inetmgr

2)Expand websites and right click default website and go to properties

3)Click on the "Home directory " Tab

4)click on "Configuration"

5 ) Under the Wildcard application maps ensure that the one listed points to a valid location or update it to point to the right ct_iisxx_agent.dll

Legacy Article IDa43008

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