|Applies To||RSA Access Manager 4.7 Agent for IIS 6|
Microsoft SharePoint Server
|Issue||AxM - ClearTrust is crashing the SharePoint Server|
SharePoint server integrated with Clear Trust is crashing the SharePoint Server shortly after user logs in. Protocol Transition was successful.
A process serving application pool 'SharePoint - port number' suffered a fatal communication error with the World Wide Web Publishing Service.
The application pool security account was set to "NETWORK SERVICE". The specified error occurring because the NETWORK SERVICE does not have Local Activation Access to IIS WAMREG admin Service DCOM.
ADPLUS -iis -crash dump analysis showed with preproc_auth_enabled True in webagent.conf that IIS crashed on RSA agent setting a temp value of the string "1" to the auth header
|Resolution||Fix#1 Change the security account or change the permissions. Chang TO "Local System" (the default account) worked. This security permissions FOR network service can be modified using the Component Services administrative tool.|
Fix #2 In the agent webagent.conf file, set the following to False
|Legacy Article ID||a47274|