000014910 - AXM 6.0X and higher with Adaptive Auth integration & AxM Agent 4.7.1.X: AA enrollment page does not allow user to change image

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014910
Applies ToAccess Manager Agent 4.7.1 for IIS and Apache
IssueAXM 6.0X and higher with Adaptive Auth integration & AxM Agent 4.7.1.X: AA enrollment page does not allow user to change image
User is able to browse for images, but when they select an image, it is not displayed
CauseWhen the imagepath contains a backslash, the slash is treated as an escape character and is not retained in the imagepath.
ResolutionApply hotfix 4.7.1.5 to the agent. The hotfix contains updated ct_enroll_images.asp/jsp that has special handling of the backslash character.
NotesThis issue is unique to the case where images are stored in the filesystem rather than in the database. Also the image files are not stored in a flat directory structure.  They are instead in subdirectories of the image root.
Legacy Article IDa49950

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